Computers across the world were locked up Friday and users’ files held for ransom when dozens of countries were hit in a cyber-extortion attack that targeted hospitals, companies and government agencies. Here’s a look at how malware and ransomware work and what people can do if they fall victim to attacks:
Malware is a general term that refers to software that’s harmful to your computer, said John Villasenor, a professor at the University of California, Los Angeles. Ransomware is a type of malware that essentially takes over a computer and prevents users from accessing data on the computer until a ransom is paid, he said.
In most cases, the software infects computers through links or attachments in malicious messages known as phishing emails.
“The idea is to try to trick the victim into running a malicious piece of code.”
The software is usually hidden within links or attachments in emails. Once the user clicks on the link or opens the document, their computer is infected and the software takes over.
“Ransomware, like the name suggests, is when your files are held for ransom,” said Peter Reiher, an adjunct professor at UCLA who specializes in computer science and cybersecurity. “It finds all of your files and encrypts them and then leaves you a message. If you want to decrypt them, you have to pay.”
When the ransomware takes over a computer, the attackers are pretty explicit in their demands, Segura said.
In most cases, they change the wallpaper of the computer and give specific instructions telling the user how to pay to recover their files. Most attackers demand between $300 and $500 to remove the malicious ransomware; the price can double if the amount isn’t paid within 24 hours.
Law enforcement officials have discouraged people from paying these ransoms.
The first step is being cautious, experts say. But Villasenor said there is “no perfect solution” to the problem.
Users should regularly back up their data and ensure that security updates are installed on your computer as soon as they are released. Up-to-date backups make it possible to restore files without paying a ransom.
“If your software is not patched, you can exploit that user. Anyone who applied the patch that Microsoft released likely wasn’t affected by this,” Reiher said.
Users should also look for malicious email messages that often masquerade as emails from companies or people you regularly interact with online. It’s important to avoid clicking on links or opening attachments in those messages, since they could unleash malware, Villasenor said.